HOW DOES THE COMMISSION PROCESS WORK?
The commission process starts by sending us an email at firstname.lastname@example.org at which point we will add you to the waitlist. When your commission slot is coming up, we will email you requesting your character sheet, custom options wishlist, and measurement info. A 30% deposit is also due at this time.
WHAT IS THE EXPECTED DELIVERY TIME FOR A FLEECESUIT?
Fleecesuits will have a 3-6 week delivery time from the start of your commission depending on the complexity of the design.
WHEN CAN I EXPECT A RESPONSE TO MY EMAIL?
Due to the high volume of emails we have been receiving, as of right now we have a 1-2 day response time. We have also been informed that many of our replies have been ending up in spam folders. If you have emailed us please check your spam folder!
DO YOU HAVE A TELEGRAM CHAT?
CAN I COMMISSION A CHARACTER FROM A FILM OR GAME?
Unfortunately to avoid the wrath of intellectual property rights lawyers, we will have to avoid creating copywritten characters. We can however create designs inspired by characters.
DO I NEED TO MAIL IN A DUCT TAPE DUMMY?
Duct tape dummies are totally optional. They *can* help us get super accurate sizing, but we can also create patterns from just your measurements if it's too much of a hassle. (Scarlet is a wizard at flat patterning)
DO I HAVE TO PAY FOR SHIPPING?
Domestic shipping within the continental USA is free! We are happy to give international customers a quote for shipping.
DO YOU NEED A FLAT OR SHADED CHARACTER REFERENCE SHEET?
It depends. If you are requesting custom airbrush shading, a shaded reference will be necessary. For solid color suits without any airbrushing, a flat reference sheet is fine.
HOW MANY COLORS CAN I HAVE?
The base Fleecesuit comes with two sewn-in colors. Additional sewn-in colors are $100 each because this adds an incredible amount of time to the patterning and sewing process. For sewn-in markings please contact us for a quote as we handle these requests on an individual basis based on the complexity of the suit design.
Airbrushed markings are also offered as a more affordable alternative.
I LIVE IN THE LOS ANGELES AREA, CAN I SCHEDULE AN APPOINTMENT TO BE MEASURED AND DISCUSS MY DESIGN?
Yes! We love meeting our customers face to face! Being able to measure you in person also ensures that your suit will fit you like a glove. It's also an opportunity for you to see examples of our designs in person and sample our different materials.
DO YOU ATTEND CONS?
Yes yes yes! We love cons! Come say hi to us at FC, GSFC, BLFC, AC, and MFF! We also regular TAIL Nightclub in Long Beach, Ca!